Titan Eye Plus Policies

CANCELLATION POLICY

Cancellation Policy - Titan Company Limited:

At Titan, we strive to provide a seamless shopping experience; however, there may be certain circumstances where we are unable to accept an order. Therefore, we reserve the right, at our sole discretion, to refuse or cancel any order. This may include situations such as limited availability of the product, pricing or product information errors, issues identified by our fraud avoidance department, or any other reason identified by Titan for not accepting the order. In some cases, we may request additional information before accepting an order. If your order is fully or partially cancelled, or if we require additional information, we will promptly notify you.

Cancellation by Customer:

As a valued customer, you have the option to cancel your order before it is shipped to the designated destination. Registered customers can easily track their order status using the "Track Order" option available on our website, https://www.titaneyeplus.com/trackorder.

Once we receive your cancellation request, we will initiate the refund process. The refund amount will be credited back to your account using the same payment mode used for the transaction. Rest assured, if a transaction fails after the amount has been deducted from your account, we will refund the amount to your account as soon as possible.

We value your satisfaction and strive to address any concerns or issues promptly. If you have any questions or require further assistance regarding cancellations, please don't hesitate to contact our dedicated customer support team.

Please note that our cancellation policy is designed to ensure a fair and transparent process for all our customers.

RETURN POLICY

Titan, as a brand, is committed to ensuring full customer satisfaction with respect to the products available on our website, security & customer assistance. However, if you are not happy with the product, you can choose to return your product within 7 days of delivery.

Note: Shipments returned through any other logistic partner will not be accepted.

For products with Bifocals lens and Progressive lens fitted in them, customers need to visit the nearest store for a resolution of the problem.

Customer Return for Ray-Ban Meta & Oakley Meta Smart Glasses are not allowed as per the brand policy.

Return Charges

Domestic Order: Our courier partner will collect the order from the provided address (within India). Customers need not pay any shipping charges to return the product.

How to initiate the return process?

1. Customers should login to Titan Eye+ website / App via the same mobile number they had ordered the product.
2. Go to My Account > My orders and open the Order that they wish to return.
3. Under the order, please select the item you want to return, click on Return Item. Select the reason of return and confirm.
4. All the products must be returned in their original condition, unaltered and unused, in packed condition. The courier partner will not accept return shipments in case the package is not sealed by the customer.
5. Place the invoice inside the package for the return process. Without these, returns will not be processed.

NOTE: We shall not entertain any request after 7 days from the date of receipt of the product.

COD Charges

In case of partial returns, the COD charges will not be refunded back.

Refund

We shall process the refund once we receive the product. The product must be in unused condition, in its original packaging along with its original tags and invoice, failing which refund may not be possible.

No refund will be provided in case of usage breakage cases such as wear & tear of products.

Once the refund process has been initiated, the amount will be directly refunded to the refund source (Wallet Credit / Payment Source) selected by you at the time of placing a Return within 5-7 days from the receipt of returned product(s) & passing QC at the warehouse of titaneyeplus.com.

You can choose to get refund back to source or in your Titan Eyeplus Credit wallet. In case of COD orders, you will be required to enter your bank details (in the My account section on the Titan Eyeplus website) and the same will be refunded back in the account for details shared within 7-10 days from the receipt of returned product(s) & passing QC at the warehouse of titaneyeplus.com

If in case of Lens Upgrade (Wrong Prescription, Out of Power Range, Wrong Lens Selection, etc.,) our Customer Support advisor will take consent from you over the call for cancelling the order & the amount will be credited only to Titan Eyeplus Credit Wallet & used only for booking a new order simultaneously.

Note: Please ensure you’re entering correct Bank account details, in case of any mistakes Titan Company Limited will not be responsible for Refund Failure & Delay in Refund.

Exchange

We regret to inform that exchange of products is not possible for the products bought from our website.

Manufacturing Defect

Customer can visit any of the Titan Eye+ stores to address a manufacturing defect.

1. Customer should ensure that the original invoice is available.
2. In case a replacement of frame/SG is required, the customer will be given an option of buying the same or a higher priced frame. In case he/she chooses to go for a lower priced frame, the price difference will not be refunded.
3. In case the customer has got the frame fitted with a lens from some other shop (non-Titan), we will not take responsibility for fitting damage.
4. Please Note: The exchange at store is not available for all the products, please check the product description page to know if the product you have bought can be exchanged at a store or not.

You can also contact our customer support team to guide you further in case you have received a defected product.

Note: Any wear & tear or product handling breakage issue will not be entertained as a defective product.

Your Obligations

1. You have to provide us an Unboxing Video in the event of Empty Box Received, Short Quantity Received, Wrong Product Received, Damage Product Received cases. Also you have to report this incident within 24 hours from the time of delivery to our customer care for us to investigate this further for providing resolution
2. You have to report the incident of ‘Shipment Marked Delivered’ but ‘Physically Not Delivered' cases within 24 hours of delivery to investigate further for providing resolution
3. A hard case will be provided only for products above Rs.1899/-
4. During the time of Return Pickup, the customer should take photos or a video while handing over the product to the delivery executive. This serves as a proof to investigate the matter with logistics partner if in case of Missing, Damaged Product Cases
5. If the refund is not processed because the return is QC Rejected due to a wrong or damaged product receipt, the issue must be reported within 24 hours of the QC rejection. The customer must provide supporting evidence, such as photos or a video captured during the handover to the delivery executive. For investigation
6. If the customer hands over an incorrect product instead of the Titan Eye+ product to the delivery executive during a return, Titan will not be liable for the incorrectly handed-over product. The wrong product will not be returned to the customer, and no refund will be processed for the return request.

Discounts and Warranty Policies

WARRANTY DETAILS - House Brands:

Period of Warranty for House Brand
Product	Brand Name	Period of Warranty
Frames	Titan, Vibes, Aristo	12 Months
	Fastrack, Dash	6 Months
Sunglass	Titan	12 Months
	Fastrack	6 Months
	Dash	6 Months
Lens	Titan	12 Months
	Fastrack	6 Months
Ready Readers	Titan	6 Months

Note: Above policy is applicable for all products including eyeglasses, sunglasses and contact lenses. Products such as lens cleaner, cases, accessories etc are not covered under warranty.

Warranty period starts from the date of product delivery.

Warranty for an exchange order is limited to the period of master order only and will not get refreshed.

In case the same frame or lens package is not available, the company shall not be responsible. If a different frame or lens package is selected with a higher cost, the difference amount will not be borne by the company. Similarly, if the exchange order cost is lower than the master order, the balance amount will not be refunded in any condition and in any form.

Refund request shall not be entertained in any scenario during warranty period.

Note: For Progressive Titan Lenses, a 30-day warranty is applicable in case of non-adaptation i.e. in case the customer is uncomfortable with the progressive lens, he / she can return the product within the warranty period at any Titan Eye+ Store. Subject to verification of the product and issue, Titan Eye+ may rectify/replace as deemed necessary to provide higher comfort to the consumer.

Please Note: Warranty is not applicable on discounted products bought online.

For more details on warranty coverage, click here to view the warranty booklet.

Myoslo Lenses - Terms and Conditions

Titan MyoSlo Lens is intended to be used for myopia management.

The adaptation period and performance of Titan MyoSlo Lens may vary from person to person and may be subject to factors including but not limited to environmental factors, nutrition and genetic disposition, and the presence of other abnormalities.

There are certain lifestyle changes that are recommended to be adopted while using the Titan MyoSlo Lens for the best result.

The warranty terms for the Titan MyoSlo Lens will be explained to the customer at the time of purchase.

The user is recommended to be under the care of the same Ophthalmologist/Optometrist during the said 9 months.

For effective results, the user should wear the Titan MyoSlo Lens constantly during the said 9 months, follow the wearing instructions, and adhere to the follow-up schedule.

Depending on individual characteristics, it may take a minimum period of one week for the user to adapt to new glasses. During the adaptation period, the following activities should be avoided by the user:

• Intense physical activity such as football/athletics, dancing etc.
• Driving any type of vehicle, such as a bicycle/moped, etc.
• Using new glasses in fitness classes or physical education classes at school.
• Using new glasses on high stairs or in other places with different heights, such as while climbing.

In case of any discomfort felt even after the adaptation period, the user must contact their concerned Titan Eye+ store.