Titan Eye Plus Policies
Discounts and Warranty Policies
WARRANTY DETAILS - House Brands:
| Period of Warranty for House Brand | ||
|---|---|---|
| Product | Brand Name | Period of Warranty |
| Frames | Titan, Vybes, Enigma,Adreno, Minimalist, Retro, Flip, Sports, Aristo | 12 Months |
| Eye+, Trendz, Fastrack, Dash | 6 Months | |
| Sunglass | Titan Glares | 12 Months |
| Fastrack | 6-12 Months | |
| Dash | 6 Months | |
| Lens | Titan | 12 Months |
| Ace | 6 Months | |
| Ready Readers | Titan | 6 Months |
EXCHANGE POLICY
Titan, as a brand, is committed to ensuring full customer satisfaction with respect to the products available on our website, security & customer assistance. However, if you are not happy with the product, you can choose to exchange your product for a new design.
In the unlikely event that the order delivered is in damaged condition, we will make sure to provide you a replacement at the earliest. Our courier partner will collect the order from the address provided by you and will get it back to us.
Note:Shipments returned through any other logistic partner will not be accepted.
For products with Bifocals lens and Progressive lens fitted in them, customer needs to visit the nearest store for a resolution of the problem.
Return Charges
Domestic Order: Our courier partner will collect the order from the provided address (within India). Customer need not pay any shipping charges to return the product.
How to initiate the exchange process?
1. Customers should contact Titan customer support on 1800-419-9110 or write to contactus@titaneyeplus.com within 7 days from the receipt of product.
2. Customers should not return the product before receiving a confirmation mail from the customer support team about the same.
3. All the products must be returned in their original condition, unaltered and unused, in packed condition. The courier partner will not accept return shipments in case the package is not sealed by the customer.
4. Place the invoice/guarantee card inside the package for return process. Without these, returns will not be processed.
5. In the meantime, you can reach out to our sales team who will assist you with placing of the exchange order.
NOTE: We shall not entertain any request after 7 days from the date of receipt of the product.
Manufacturing Defect
Customer can visit any of the TitanEye+ stores to address a manufacturing defect
- Customer should ensure that the original invoice is available
- In case a replacement of frame/SG is required, the customer will be given an option of buying the same or a higher priced frame. In case he/she chooses to go for a lower priced frame, the price difference will not be refunded.
- In case the customer has got the frame fitted with a lens from some other shop (non Titan), we will not take responsibility for fitting damage.
Heading - Grievance officer contact details
The Grievance Officer, Eyecare Division
Titan Company Limited
Integrity
Email- customercare@titan.co.in
Contact - 18002660123
