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Our Policies

  • Discounts & warranty policies

    DISCOUNTS FOR HANDLING DAMAGES:

    Applicable for Frames (House Brands and International Brands) and Lenses (Titan brand only). Discount will be offered on the old invoice value only.

    Damage Type Period of Use Solution to be offered
    % discount on previous invoice value
    Lens of Titan Brand only for Scratches / dents; Frames & SG for Breakge or any damage < 6 months 20%
    > 6 to 12 months 10%
    > 12 months 0%
  • Discounts for Tata & Titan Employees

    Discounts are applicable only against proof of employment.

    Titan Employee 12% on House Brand frames, House Brand sunglasses, Titan lenses 8% on International Brand frames, International Brand sunglasses, Essilor lenses No upper limit
    Tata Employee 12% on House Brand frames, House Brand sunglasses, Titan lenses 8% on International Brand frames, International Brand sunglasses, Essilor lenses
  • Warranty Details - House Brands
    Period of Warranty for House Brand
    Product Brand Name Period of Warranty
    Frames Titan, Vybes, Enigma,Adreno, Minimalist, Retro, Flip, Sports, Aristo 12 Months
    Eye+, Trendz, Fastrack, Dash 6 Months
    Sunglass Titan Glares 12 Months
    Fastrack 6-12 Months
    Dash 6 Months
    Lens Titan 12 Months
    Ace 6 Months
    Ready Readers Titan 6 Months
  • Fastrack & glares sunglasses service policy

    Conditions of Warranty

    The warranty for all Fastrack sunglasses is for a period of one year from the date of purchase against the manufacturing defects. The sunglasses will be repaired or replaced at the company's discretion and the decision of the company on the nature of defects and the applicability of the warranty will be final.

    Period Manufacturing Defect
    0 to 12 months Replacement
    >12 to 24 months 33% discount coupon
    >24 months 0%
    Period Handling Defect
    0 to 6 months 50% discount coupon
    6 to 12 months 33% discount coupon
    >12 months 0%
  • Exchange Policy

    Titan, as a brand, is committed to ensuring full customer satisfaction with respect to the products available on our website, security & customer assistance. However, if you are not happy with the product, you can choose to exchange your product for a new design.

     

    In the unlikely event that the order delivered is in damaged condition, we will make sure to provide you a replacement at the earliest. Our courier partner will collect the order from the address provided by you and will get it back to us.

     

    Note:Shipments returned through any other logistic partner will not be accepted.

     

    For products with Bifocals lens and Progressive lens fitted in them, customer needs to visit the nearest store for a resolution of the problem.

     

    Return Charges

    Domestic Order: Our courier partner will collect the order from the provided address (within India).Customer need not pay any shipping charges to return the product.

     

    How to initiate the exchange process?

     

    1.Customers should contact Titan customer support on 1800-419- 9110 or write to contactus@titaneyeplus.com within 7 days from the receipt of product.

    2. Customers should not return the product before receiving a confirmation mail from the customer support team about the same.

    3. All the products must be returned in their original condition, unaltered and unused, in packed condition. The courier partner will not accept return shipments in case the package is not sealed by the customer.

     

    4. Place the invoice/guarantee card inside the package for return process. Without these, returns will not be processed.

    5. In the meantime, you can reach out to our sales team who will assist you with placing of the exchange order.

     

    NOTE: We shall not entertain any request after 7 days from the date of receipt of the product.

     

    MANUFACTURING DEFECT

    Customer can visit any of the TitanEyePlus stores to address a manufacturing defect

    1. Customer should ensure that the original invoice is available
    2. In case a replacement of frame/SG is required, the customer will be given an option of buying the same or a higher priced frame. In case he/she chooses to go for a lower priced frame, the price difference will not be refunded.
    3. In case the customer has got the frame fitted with a lens from some other shop (non Titan), we will not take responsibility for fitting damage.

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